Email is the quickest route.
dom@limelightlabs.co.ukReplies within two working days, usually one. Lands on the founder's laptop, not a ticket queue.
Most answers live on the callboard below. If yours isn't there, the door to the founder's inbox is on the latch.
Replies within two working days, usually one. Lands on the founder's laptop, not a ticket queue.
Common questions, pinned for easy reading. Tap a card, get the answer. If something is missing, that's an email.
Use the email address your school, society or production company invited you with. If you have not received an invitation, please contact your director or admin - they need to add you to a show.
Tap "Forgot password" on the sign-in screen to receive a reset email. If it doesn't arrive within five minutes, check your spam folder, then email us.
Schedules appear once your director has added you to a show. Pull down on the Schedule tab to refresh, or sign out and back in. If your director has added you and it's still empty, that's an email.
Make sure you have a network connection the first time you play a track. Once loaded, tracks are cached for offline use. Also check your device volume and the silent switch on iPhone.
Check that notifications are enabled in your phone's Settings → Limelight. On iOS also check that Focus / Do Not Disturb isn't filtering them out. If those are clear and you're still not seeing them, sign out and back in to refresh your device token.
Shows only appear once a teacher or director has added you to the cast. Ask them to check your email address is spelled correctly on the cast list. If they've added you and the show still hasn't appeared after a refresh, that's an email.
Yes, you can edit or delete your own messages from the chat screen. If you need a message removed that isn't yours, contact your show's director or organisation admin.
Email us at dom@limelightlabs.co.uk from the address on your account and we will remove your personal data within seven working days. References to you in past shows (cast listings, etc.) are anonymised on deletion.
If your question isn't on the callboard, please email dom@limelightlabs.co.uk. We read every message, and "this isn't here" is the most useful kind to get.
The callboard covers the common ones. For anything else, the founder's inbox is the right door.